Frequently Asked Questions

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General

What is Easy Editor?


Easy Editor is a self-service tool allowing editing of some content of single location websites on the NVA Web Platform.




What can I use Easy Editor for?


Easy Editor can be used to update Staff Information, Hours of Operation, and the Emergency Banner for single location sites. More functionality will become available on a regular basis.




Who can access Easy Editor?


Hospital Managers with websites on the NVA Platform can access Easy Editor at https://easyeditor.nva.com using the same login as their NVA accounts.




What if I want to delegate access to edit to someone else?


If you wish for a member of your team to be provided access to edit a website on Easy Editor, please email marketing@nva.com. For security purposes, that team member needs to have an @nva.com email account. Please do not share your account information with anyone.




What if I cannot login to Easy Editor?


If you are experiencing trouble logging into or gaining access to your Easy Editor account, please email marketing@nva.com and tell us about your experience. Please be as detailed as you can with how you arrived at the problem. If you can, please share a screenshot and tell us your browser (ex/Chrome, Edge, Safari, etc) and Operation system (ex/Windows 10, OSX).




What if I cannot access my site in Easy Editor?


If you are a Hospital Manager and do not see your website listed in Easy Editor, please email marketing@nva.com with your site name and NVA ID #. For security purposes, we are only able to approve requests for access from Hospital Managers or District Leaders.




Who can I contact with any other problems with Easy Editor?


If you are experiencing any issues within Easy Editor that are not answered in the available resources, please email Marketing@nva.com and tell us about your experience. Please be as detailed as you can with how you arrived at the problem. If you can, please share a screenshot and tell us your browser (ex/Chrome, Edge, Safari, etc) and Operation system (ex/Windows 10, OSX). Also include a couple times/dates that are convenient for you to have a call to screenshare with our support team.




Is Easy Editor secure?


Easy Editor uses the same SSO (Single-sign on) that is used across NVA. Your login and all edits are performed over SSL (Secure sockets layer) and encrypted. In addition, our IT security team is constantly monitoring our company resources for misuse. If you suspect a security issue with Easy Editor, please email us at marketing@nva.com




Will someone verify my edits?


On occasion, the Easy Editor support teams will visually inspect changes made for accuracy.




When will I see my changes?


Once you have completed all desired changes in Easy Editor, you will need to select the “Publish” button to have your changes appear live on your website. You will receive an email notifying you that your changes have been completed. This process can take up to 15 minutes. If you do not see your changes after receiving the email, you might need to “clear your browser cache” by following instructions here: https://clear-my-cache.com/.





Support

What kind of training options are available?


On first login, Hospital Managers will be presented with a screencast training video that will walk them through Easy Editor. If you need additional training or support after seeing the video, the Marketing Knowledge & Success Team hosts office hours and Zoom group trainings. In addition, there is support documentation available on GPConnect.




How do I request a training?


Training sessions will be offered through GPConnect. You may register for any of the available sessions.




What kind of help documentation is available?


Within GPConnect you will find the Instruction Guide, FAQ, screencast video, and registration for available training.




What if I have a question that is not covered here?


If you have a question not answered within this FAQ, please reach out to the Marketing Knowledge & Success Team via Marketing@nva.com and we will gladly provide assistance.




How do I submit suggestions on things I would like to do in Easy Editor?


If you have a suggestion for improvement of the Easy Editor platform, please reach out to the Marketing Knowledge & Success Team via Marketing@nva.com.




How can I submit a support request in Easy Editor?


If you have a request for changes not available in Easy Editor, you can submit a support ticket one of two ways: 1. In Easy Editor, select “Support” from the top navigation, then “Contact Support”. Fill out the form and add any attachments. 2. You can also just email your request to marketing@nva.com.




What if I make a mistake and have already published the change?


After your site has completed the publish cycle and you have received a confirmation email, you can make more changes in Easy Editor. If another issue arises that cannot be solved with Easy Editor and another publish, please contact us at marketing@nva.com.




What if I want to change the way something looks and I can’t find that option in Easy Editor?


Functionality is Easy Editor is limited to maintain the quality and consistency of your website. If you have changes that you cannot make in Easy Editor, you can submit a support ticket in Easy Editor or email marketing@nva.com with your request.





Using Easy Editor

How do I update my website content?


Email marketing@nva.com with your request for any functionality that is not available in Easy Editor.




Can I edit my theme, colors, fonts or website structure?


At this time, Easy Editor does not support features for editing your theme, colors, fonts, or website structure. If you wish to revise your website theme, email Marketing@nva.com.




Can I add or remove pages or navigation items?


At this time, Easy Editor does not support the ability to add or remove pages or navigation items from your NVA platform website. If you wish to add or remove pages or navigation items, please email Marketing@nva.com.




Where are my updates visible?


When you update your Hours of Operation in Easy Editor, they are syndicated not only to your website, but also across the web including Google Maps, Yelp and Facebook. All other changes are available on your website after your publish.




How do I see my changes appear on my website?


Once you have completed all desired changes in Easy Editor, you will need to select the “Publish” button to have your changes appear live on your website. You will receive an email notifying you that your changes have been completed. This process can take up to 15 minutes. If you do not see your changes after receiving the email, you might need to “clear your browser cache” by following instructions here: https://clear-my-cache.com/.




How do I edit my hours?


From the main menu, choose Hours of Operation. Edits may be made to the Main Hours or Extended Hours. Editing your hours within this section will update to all of your Online Listings once published. You may include an Additional Hours Text which will appear below your hours on your website. Keep this section as short and simple as possible.




How do I set my open hours to be 24 hours a day?


To set a day to “open 24 hours”, you need to enter a start time of 12:00am and end time of 11:59 PM.




How do I request to change the name of my Extended hours?


If you need to rename your Main or Extended Hours label, please reach out to the Marketing Knowledge & Success Team via Marketing@nva.com.




How can I add or remove staff members or staff groups?


To remove staff members or staff groups within Easy Editor, navigate to the group or member you wish to remove, and choose Delete Group or Delete Staff Member at the bottom of the menu.




How can I add or remove an Emergency Banner from my site?


From the main menu, choose Emergency Banner. Use the toggle Show Banner? to turn the banner on or off at your discretion. The character limit for the Emergency Banner is capped at 500 characters (including spaces). Keep in mind that too long of a message will not be as mobile friendly for your clients using mobile to view.




Is there a size limit for photos I plan to use on my website?


Photos for your website can be up to 2 megabytes (MB). If your photo is larger than 2 MB, you will need to downsize the photo or Easy Editor will reject it. You can downsize a photo easily online using a free editing program such as Pixlr: https://pixlr.com/e/ or by reaching out to Marketing@nva.com for assistance.




What if the message for my Emergency Banner is longer than 500 characters?


If your message for the Emergency Banner is longer than 500 characters, it will need to be shortened or Easy Editor will not publish the changes. We limit characters for the Emergency Banner to keep this area easily readable by clients, whether they are on a desktop computer or on their cell phones. If you have detailed COVID-19 protocols that are much too long for the Emergency Banner, please reach out to Marketing at Marketing@nva.com to discuss the possiblity of adding a COVID-19 page or message to your website.