NPS Surveys (Phoenix Marketing International)

How likely are your clients to recommend your practice to others?

The NPS survey (also known as Fix-Its or Phoenix Marketing), measures the willingness of customers to recommend your site’s services to others. This is used as a proxy for gauging the customer's overall satisfaction and loyalty to your clinic.

Table of Contents

  • Marketing Resources​

    • Fix-IT! Training Guide​

    • Step by Step Fix-IT! Instructions

    • NPS Site Training Guide

    • NVA PMI User Guide

    • How to add NOSURVEY

    • NPS Survey Questions

  • Recorded Training Videos

    • NPS Fix-IT! Training Recording

    • NPS Training Video

    • Canada NPS/Secret Shopper Training

Cat in Basket
Cat in Basket

Marketing Resources

 

Our downloadable guides and resources make learning NPS Surveys easy, and provide answers to commonly asked questions and walk-throughs to get the most from Phoenix Marketing International surveys.

Recorded Training Videos

 

We know how hectic working in a clinic can be. If you are unable to attend training during a scheduled time, below you can find our pre-recorded videos for NPS Surveys to watch whenever it is most convenient for you!

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