Secret Shopper

Providing insight & identifying training opportunities for your team. 

The Secret Shopper program is designed to identify key initiatives and training opportunities, as well as provide invaluable insight into the new client booking experience. Leverage the tools housed on this page to prepare your team to provide a WOW experience.

Table of Contents

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Marketing Resources


Our easy to follow Secret Shopper Training Guide will walk you through everything you need to know about NVA's Secret Shopper program. Check back frequently as we add new resources regularly. 

Recorded Training Videos


We know how hectic working in a clinic can be. If you are unable to attend training during a scheduled time, below you can find our pre-recorded videos for NPS Surveys to watch whenever it is most convenient for you!