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Secret Shopper

Providing insight & identifying training opportunities for your team. 

The Secret Shopper program is designed to identify key initiatives and training opportunities, as well as provide invaluable insight into the new client booking experience. Leverage the tools housed on this page to prepare your team to provide a WOW experience.

Table of Contents

  • Marketing Resources

    • Secret Shopper Training Guide

    • MediaVault Training Guide

  • Recorded Training Videos

    • Secret Shopper Training Videos

      • What is Secret Shopper Program?​

      • What questions do callers ask?

      • New Metrics

      • Reports HM Scorecard Quantitative

      • Reports HM Scorecard Quantitative & HM Scorecard Definitions

      • Report Field Leader Report CJR

      • Listening to your Secret Shopper Calls (Media Vault Intro)

      • View the NVA Canada NPS / Secret Shopper Training Video

    • Canada NPS/Secret Shopper Training

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Marketing Resources

Secret Shopper - Marketing Resources

Our easy to follow Secret Shopper Training Guide and MediaVault Training Guide will walk you through everything you need to know about NVA's Secret Shopper program. Check back frequently as we add new resources regularly. 

Recorded Training Videos
Marketing Foundations

Secret Shopper - Recorded Training

Watch our pre-recorded videos for the Secret Shopper program when it’s most convenient for you.

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